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Help & Answers

Frequently Asked Questions

Straight answers on pricing, certification, the compliance laws that govern document destruction, and how secure on-site shredding works.

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General Questions

Are there any hidden charges?

Some shredding companies quote a low price, then add hidden fees like fuel surcharges, security fees, and pickup fees. Others charge by the minute, so you are paying them to go slow. Always get an exact quote in writing and ask about additional charges. Marshall Shredding provides our services for a low, transparent fee with no hidden charges.

What type of shredding service do you offer?

There are two types. On-site shredding destroys all confidential material at your location while you watch. Off-site shredding brings material back to a facility for destruction. If your organization needs to witness destruction, choose on-site. Marshall Shredding offers highly secure, on-site shredding with certified drivers held to NAID AAA standards.

Are you NAID AAA certified?

Yes. The National Association for Information Destruction (NAID) is the watchdog of the shredding industry, auditing companies across 22 critical areas from shred size to employee background checks. NAID awards its highest rating, AAA Certified, to only a select few companies that offer the highest level of information security.

Will you provide free information security training for my staff?

Yes. It is not enough for a shredding company to just shred documents; your staff also need to know how to protect confidential information. Marshall Shredding audits how your organization handles sensitive data, then provides information security training for your entire staff at no extra charge.

Compliance & Destruction Laws

FACTA

The Fair and Accurate Credit Transaction Act requires any individual or business that maintains personal consumer information to take reasonable care to protect it, and to destroy that information before it is discarded. Violations, in effect since 2005, can mean fines of up to $2,500 for each consumer record compromised.

HIPAA

The Health Insurance Portability and Accountability Act sets national standards for protecting personal health information. In effect since 1996, HIPAA requires all healthcare providers, and any organization that transmits personal health information, to keep that information confidential and to destroy it before it is discarded.

Gramm-Leach-Bliley Act (GLBA)

The Gramm-Leach-Bliley Act requires financial institutions to protect the security and confidentiality of their customers nonpublic personal information. That includes properly destroying records containing customer financial data before they are discarded.

Identity Theft Enforcement and Protection Act of 2005

The ITEP Act gives businesses a legal duty to protect and safeguard sensitive personal information. Like the Gramm-Leach-Bliley Act, it requires businesses that collect or maintain sensitive personal information to implement reasonable procedures to protect it from unlawful use or disclosure.

5 reasons to retire your office shredder

An in-house shredder feels convenient, but it usually costs more and protects you less than a certified service.

1

Strips can be reassembled

Most office shredders use a strip or cross-cut that dumpster divers can reassemble to reach your confidential information.

2

It can cost twice as much

Staff spend about 15 minutes a day shredding. Add wages, depreciation, and maintenance, and an office shredder often costs twice as much as a scheduled service.

3

It exposes you in audits

In-house shredding rarely follows a regular schedule or documents what was destroyed, which an auditor or attorney can flag as irregular shredding practices.

4

It is a safety hazard

Office shredders have sharp blades; there have been more than 50 reported injuries in recent years, including lacerations.

5

It makes a big mess

Paper fragments and dust build up on the machine and floor. A scheduled service eliminates the mess entirely.

Still have questions?

Our team is happy to walk you through pricing, scheduling, and compliance for your needs. Build a transparent quote or reach out and we will help you find the right shredding plan.

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